Guest Services Champion - Front Desk & Reservations

Hampton Inn & Suites Foxborough; South Foxboro (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hampton Inn & Suites Foxborough is seeking a friendly front desk agent to greet guests, check them in/out, and answer questions about local attractions. You will use hotel management software to manage reservations and process payments.

The ideal candidate has a high school diploma, strong communication skills, a professional appearance, and the ability to multitask in a fast-paced environment, including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or front desk roles preferred.
• Strong communication and interpersonal skills.
• Proficiency with hotel management software and basic computer skills.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanor.
• Check guests in and out efficiently using hotel management software.
• Manage reservations, cancellations, and room assignments.
• Respond promptly to guest inquiries, requests, and complaints, resolving issues to ensure guest satisfaction.
• Provide information about hotel services, amenities, and local attractions.
• Handle cash, credit card transactions, and maintain accurate records of payments.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are addressed.
• Maintain the cleanliness and organization of the front desk area.
• Follow hotel policies and procedures to ensure safety and security.

Skills

Customer service

Front desk operations

Communication skills

Multitasking

Professional appearance

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Hampton Inn & Suites Foxborough is seeking a friendly front desk agent to greet guests, check them in/out, and answer questions about local attractions. You will use hotel management software to manage reservations and process payments.

The ideal candidate has a high school diploma, strong communication skills, a professional appearance, and the ability to multitask in a fast-paced environment, including evenings and weekends.