Guest Services Champion - Front Desk

Hotel Equities; Washington (District of Columbia); On-site; USD 22,000 - 30,000; Full time

Job summary

Hotel Equities in Washington DC is seeking a friendly front desk clerk for the Days Inn Washington, DC - Connecticut Avenue. You will greet guests, check them in, verify reservations and payments, and provide information about local area services.

You will answer phones, handle guest requests, resolve issues professionally, and support other hotel departments as needed. A strong emphasis on courtesy, accuracy, and timely service is essential in this role.

Qualifications

• Must be able to read, write and understand English.
• Must possess basic computer skills.
• Most work tasks are indoors with controlled temperature.
• Must stand and exert well-paced mobility for up to 4 hours.
• Must be able to lift up to 20 lbs occasionally.
• Able to spend extended times viewing a computer screen.

Responsibilities

• Greet and register guests, verify reservations and payments.
• Answer telephone and assist guests with inquiries.
• Handle guest check-ins and check-outs, issue keys and process charges.
• Respond to and resolve guest complaints professionally.
• Provide information about local area, hotel services and directions.

Skills

English proficiency

Basic computer skills

Customer service mindset

Mobility and stamina

Cash handling

Education

High school diploma

Tools

POS systems

Job description

Hotel Equities in Washington DC is seeking a friendly front desk clerk for the Days Inn Washington, DC - Connecticut Avenue. You will greet guests, check them in, verify reservations and payments, and provide information about local area services.

You will answer phones, handle guest requests, resolve issues professionally, and support other hotel departments as needed. A strong emphasis on courtesy, accuracy, and timely service is essential in this role.