Front Desk Concierge - Guest Experience Champion

Kalyan Hospitality; Staunton (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hampton Inn & Suites Dupont in Dupont, WA is seeking a Hotel Front Desk Agent to ensure smooth check-in/check-out and to assist guests with inquiries, reservations, and services. You will coordinate with various departments to deliver a seamless guest experience and uphold brand hospitality standards.

The role requires strong communication, basic computer skills, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Basic computer skills and familiarity with reservation systems.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills and the ability to remain calm under pressure.

Responsibilities

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures accurately and efficiently using the hotel’s property management system.
• Respond promptly and courteously to guest inquiries, requests, and concerns both in person and via phone or email.
• Process guest payments, issue receipts, and maintain accurate billing records.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
• Provide detailed information about hotel services, amenities, and local attractions to enhance guest experience.
• Maintain the front desk area in a clean, organized, and professional manner.
• Adhere to all hotel policies, procedures, and safety standards to ensure guest and staff security.

Skills

Customer service

Hospitality experience

Reservation systems

Communication skills

Interpersonal skills

Flexible hours

Education

High school diploma or equivalent

Job description

Hampton Inn & Suites Dupont in Dupont, WA is seeking a Hotel Front Desk Agent to ensure smooth check-in/check-out and to assist guests with inquiries, reservations, and services. You will coordinate with various departments to deliver a seamless guest experience and uphold brand hospitality standards.

The role requires strong communication, basic computer skills, and the ability to work flexible hours, including weekends and holidays.