Guest Services & Cash Operations Specialist

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 21,000 - 30,000; Full time

Job summary

Chin'an Gaming Hall in Alaska seeks a Player Services Representative to handle cash, protect assets, and ensure guests have the best experience on the casino floor and in BOH areas. The role includes payouts, ATM assistance, and managing players club enrollment with strict adherence to policies.

Candidates must be 21+, possess a High School Diploma or GED, and have strong computer skills. Flexibility for weekends/holidays and ability to work unsupervised are required.

Qualifications

• High School Diploma or GED required.
• Experience in cash handling is required.
• Strong computer skills and ability to learn casino systems.

Responsibilities

• Make change, cash TITO tickets, vouchers and receipts, and payout slot jackpots.
• Assist guests with ATM, credit card advances and check cashing transactions.
• Issue employee banks to assigned staff and departments.
• Maintain composure in a potentially stressful gaming environment.
• Handle cage key transitions per gaming regulations.
• Follow policies including Title 31 and learn any new procedures.
• Enroll and maintain Players Club accounts per regulations.
• Perform general casino cleaning and floor/BOH maintenance.
• Maintain knowledge of player tracking systems and casino software.
• Other duties as assigned.

Skills

Cash handling

10-key

Computer skills

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

IGT Advantage

Microsoft Office

Job description

Chin'an Gaming Hall in Alaska seeks a Player Services Representative to handle cash, protect assets, and ensure guests have the best experience on the casino floor and in BOH areas. The role includes payouts, ATM assistance, and managing players club enrollment with strict adherence to policies.

Candidates must be 21+, possess a High School Diploma or GED, and have strong computer skills. Flexibility for weekends/holidays and ability to work unsupervised are required.