Slot Ambassador

Chin'an Gaming Hall; Anchorage (AK); On-site; USD 20,000 - 29,000; Full time

Job summary

The Chin’an Gaming Hall is seeking a Slot Ambassador to provide customer service across all slot areas in the Alaska casino. You will assist with game information, jackpot transactions, and TITO ticket handling while ensuring the casino floor and related areas remain clean.

Ideal candidates will have a High School Diploma or GED, comfort handling money and dealing with guests calmly, and availability for varied shifts, including weekends and holidays. Training and onboarding will be provided.

Qualifications

• High School Diploma or GED required.
• Experience in customer service preferred.
• Ability to handle money and maintain accuracy.

Responsibilities

• Observe activity in assigned areas and advise slot players on machine functions and payouts.
• Identify jackpot transactions and process them promptly with high service.
• Handle customer complaints and incidents and escalate when needed.
• Understand and comply with company policies and procedures.
• Assist customers with change, payouts, slot issues, and TITO tickets.
• Maintain composure in a potentially stressful environment.
• Manage cash banks issued to employees and perform general cleaning duties.

Skills

Customer service

Cash handling

Problem solving

Communication

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

IGT Falcon software

Scanner

Printer

POS hardware

Job description

Job DetailsJob Location: 20813 Birchwood Spur Road - Chugiak, AK 99567Salary Range: $18.00 - $18.00 HourlyThe Slot Ambassador will be responsible for customer service in all slot areas of the casino. This position will also support the customer by assisting with game information, financial transaction questions and general questions about the amenities of the casino. A Slot Ambassador will also be expected to maintain the cleanliness throughout the casino including the casino floor, BOH areas and bathrooms.

Qualifications

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Observe all activity within assigned areas helping with instruction and advice to slot players on machine functions and payouts.
• Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
• Be capable of handling routine customer complaints and incidents and exhibit the appropriate description to identify situations that require the attention of supervisory personnel.
• Understand and comply with company and departmental directives, policies, and procedures.
• Ensure high quality service to all customers.
• Assist our customers with change, jackpot payouts, slot machine issues and TITO ticket replenishment.
• Maintain composure and professionalism in a potentially stressful environment.
• Responsible for individual employee cash banks issued at various amounts.
• General cleaning duties of the casino as assigned to include preopening, closing and general maintenance throughout the operating hours.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma and/or GED required.

Additional Requirements

• Must be 21 years of age or older.
• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime

Required Work Cards

• Successful Licensing with Eklutna Tribal Gaming Commission

Machinery, Work Equipment, Programs, Software, Hardware Used

• Personal Computer including Microsoft Office and IGT Falcon software
• Document scanner and printer
• Various hardware/software used in the slot machine environment

It is the policy of Native Village of Eklutna/Chin’an Gaming Hall to ensure equal employment opportunities to all applicants and employees based on individual’s qualifications regardless of race, color, religion, age, sex, handicap, or national origin. Chin’an Gaming Hall is an employer of American Indian/Alaska Native Preference under Public Law 93-638.