VIP Guest Services & Player Club Specialist

Chin'an Gaming Hall; Alaska; Hybrid; USD 25,000 - 29,000; Full time

Job summary

Chin’an Gaming Hall in Alaska seeks a Player Services Representative to manage guest transactions, protect assets, and deliver the best possible guest experience. You will represent the Players Club with knowledge, efficiency and friendly service while assisting with club transactions and promotions.

The role requires a High School Diploma or GED, cash-handling experience, strong computer skills, and the ability to work varied shifts; 21+ and tribal gaming licensing are required.

Qualifications

• High School Diploma or GED required.
• Must have previous experience in handling cash.
• Strong computer skills and ability to learn casino software.

Responsibilities

• Make change, cash TITO tickets, vouchers and payouts.
• Assist guests with ATM, card advances, and check cashing.
• Maintain confidentiality of Players Club accounts and rewards.
• Provide exceptional guest service and promote loyalty programs.
• Keep casino areas clean on the floor, BOH, and restrooms.

Skills

Customer service

Cash handling

Computer skills

Verbal and written communication

Education

High School Diploma or GED

Tools

IGT Advantage

Everi Compliance

Microsoft Office

Job description

Chin’an Gaming Hall in Alaska seeks a Player Services Representative to manage guest transactions, protect assets, and deliver the best possible guest experience. You will represent the Players Club with knowledge, efficiency and friendly service while assisting with club transactions and promotions.

The role requires a High School Diploma or GED, cash-handling experience, strong computer skills, and the ability to work varied shifts; 21+ and tribal gaming licensing are required.