Player Services Representative

Holland America-Princess (Holland America Dawson City Inn); Alaska; On-site; USD 21,000 - 30,000; Full time

Job summary

Chin'an Gaming Hall in Alaska seeks a Player Services Representative to handle cash, protect assets, and ensure guests have the best experience on the casino floor and in BOH areas. The role includes payouts, ATM assistance, and managing players club enrollment with strict adherence to policies.

Candidates must be 21+, possess a High School Diploma or GED, and have strong computer skills. Flexibility for weekends/holidays and ability to work unsupervised are required.

Qualifications

• High School Diploma or GED required.
• Experience in cash handling is required.
• Strong computer skills and ability to learn casino systems.

Responsibilities

• Make change, cash TITO tickets, vouchers and receipts, and payout slot jackpots.
• Assist guests with ATM, credit card advances and check cashing transactions.
• Issue employee banks to assigned staff and departments.
• Maintain composure in a potentially stressful gaming environment.
• Handle cage key transitions per gaming regulations.
• Follow policies including Title 31 and learn any new procedures.
• Enroll and maintain Players Club accounts per regulations.
• Perform general casino cleaning and floor/BOH maintenance.
• Maintain knowledge of player tracking systems and casino software.
• Other duties as assigned.

Skills

Cash handling

10-key

Computer skills

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

IGT Advantage

Microsoft Office

Job description

Position Summary

The Player Services Representative is responsible for assigned funds and protection of company assets in a positive manner with guests or team members, ensuring they receive the best possible experience. A Player Services Representative may, at times, also act in the capacity of the drop and count team for the Casino. A Player Services Representative will also be expected to maintain the cleanliness throughout the casino including the casino floor, BOH areas and bathrooms.

Essential Duties and Responsibilities

• Make change, cash TITO tickets/vouchers/receipts, and slot jackpot payouts.
• Assist guests with ATM, credit card advances and check cashing transactions.
• Issue employee banks to assigned employees and their departments.
• Maintain composure in a potentially stressful environment.
• Responsible for all key transitions in the cage, per gaming regulations.
• Thorough knowledge of applicable Company and departmental policies and procedures, including Title 31 requirements, as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
• Ensuring accurate enrollment, maintenance, and confidentiality of Players Club accounts and player information in accordance with company policies and applicable regulations.
• General cleaning duties of the casino as assigned to include preopening, closing and general maintenance throughout the operating hours.
• Maintain knowledge of player tracking systems and ensure accurate use of casino management software for player enrollment, ratings, rewards, and reporting.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma and/or GED required.
• Must have previous experience in handling cash.

Additional Requirements

• Must be 21 years of age.
• Must be able to work independently and unsupervised.
• Must be able to use a 10 key and have strong computer skills.
• Must be able to learn the casino operating system - IGT Advantage
• Must be willing to adhere to company health and safety measures.
• Must possess excellent verbal and written communication skills.
• Must have the ability to deal with customers in a courteous manner regardless of situation.
• Must have the flexibility to work varied shifts, including weekends and holidays, with variable overtime.

Required Work Cards

• Successful Licensing with Eklutna Tribal Gaming Commission

Machinery, Work Equipment, Programs, Software, Hardware Used

• Personal Computer including Microsoft Office and IGT Advantage software
• Document scanner and printer
• Various hardware/software used in the slot machine environment

It is the policy of Native Village of Eklutna/Chin'an Gaming Hall to ensure equal employment opportunities to all applicants and employees based on individual's qualifications regardless of race, color, religion, age, sex, handicap, or national origin. Chin'an Gaming Hall is an employer of American Indian/Alaska Native Preference under Public Law 93-638.