Guest Services Bellperson & Concierge

Trapp-Family-Lodge; Stowe (VT); On-site; USD 18,000 - 27,000; Full time

Job summary

The Trapp Family Lodge in Stowe, VT is seeking a friendly bellman to assist hotel guests with luggage, vehicle arrival, and information about local events.

You will maintain a visible lobby presence, help guests with doors, shuttle runs, and seasonal duties, while ensuring a warm, responsive guest experience.

This full-time role offers opportunities to contribute to a welcoming environment at a historic Vermont lodge.

Qualifications

• Experience in hospitality settings.
• Strong customer service orientation.
• Ability to assist guests with luggage and directions.

Responsibilities

• Maintain consistent lobby presence for prompt and efficient guest service.
• Assist arriving and departing guests with portage, door opening, parking and information about Stowe and TFL in particular.
• Deliver baggage of arriving and departing coaches.
• Maintain front entrance by sweeping and shoveling and cleaning ash trays.
• Complete seasonal tasks such as shoveling balconies, shuttle runs, and fireplace duties.
• Make deliveries of gifts, flowers and other amenities.
• Cover switchboard agents during breaks or staff shortages.

Skills

Guest service

Hospitality

Baggage handling

Job description

The Trapp Family Lodge in Stowe, VT is seeking a friendly bellman to assist hotel guests with luggage, vehicle arrival, and information about local events.

You will maintain a visible lobby presence, help guests with doors, shuttle runs, and seasonal duties, while ensuring a warm, responsive guest experience.

This full-time role offers opportunities to contribute to a welcoming environment at a historic Vermont lodge.