Guest Experience Bellperson

Trapp Family Lodge; Stowe (VT); On-site; USD 30,000 - 42,000; Full time

Job summary

Trapp Family Lodge in Vermont seeks a guest services porter to assist hotel guests with lobby presence and information about Stowe. The role focuses on prompt portage, door opening, and welcoming arrivals and departures.

You will handle baggage for arriving and departing guests, support switchboard during breaks, and perform seasonal tasks such as shoveling balconies, shuttle runs, and delivering gifts and amenities.

Responsibilities

• Maintains consistent lobby presence for prompt and efficient guest service.
• Ensure arriving and departing guests receive immediate attention through portage, door opening, parking and information about Stowe and TFL in particular.
• Maintain awareness of current events and all incoming groups and their needs.
• Promptly and accurately deliver baggage of arriving and departing coaches.
• Maintain clean front entrance through sweeping/shoveling of front, cleaning ash trays and picking up any refuse.
• Complete seasonal tasks as necessary, including but not limited to: shoveling balconies, shuttle runs, starting fires in fireplaces, etc.
• Make deliveries of gifts, flowers and other amenities.
• Cover switchboard agents during breaks or staff shortages.

Job description

Trapp Family Lodge in Vermont seeks a guest services porter to assist hotel guests with lobby presence and information about Stowe. The role focuses on prompt portage, door opening, and welcoming arrivals and departures.

You will handle baggage for arriving and departing guests, support switchboard during breaks, and perform seasonal tasks such as shoveling balconies, shuttle runs, and delivering gifts and amenities.