Bell Person (Part-Time)

Fortune Bay Resort Casino; Tower (MN); On-site; USD 19,000 - 25,000; Full time

Job summary

Fortune Bay Resort Casino in Tower, MN seeks a friendly Bell Person to assist guests with luggage, greet arrivals, and provide information about resort amenities. You will help maintain a clean lobby, stock bell carts, and support departure processes while delivering a welcoming experience.

The role emphasizes customer service, teamwork, and reliability, with the chance to share local attractions and events with guests.

Qualifications

• Ability to lift and carry luggage: frequently up to 50 lbs and periodically up to 75 lbs with team lift.
• Ability to perform physical tasks.
• Preferred experience in a resort, hotel, or casino setting.
• Customer service or hospitality experience preferred but not required.
• Fast-paced environment requiring good mental and physical health.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Assist guests with luggage.
• Provide guests with information about the resort’s amenities and services.
• Maintain a clean and orderly lobby and entrance area.
• Respond promptly to guest inquiries, complaints, and requests with emphasis on customer service and satisfaction.
• Ensure bell cart is stocked and in good condition.
• Assist with the departure process, including handling luggage.
• Maintain knowledge of local events and attractions to provide useful recommendations.

Skills

Customer service

Luggage handling

Guest greeting

Resort information

Job description

The Bell person provides exceptional service to guests by assisting with luggage by curbside loading and unloading, opening the door, greeting, welcoming guests as they arrive, and ensuring a welcoming and pleasant experience at Fortune Bay Resort Casino. This role involves performing a variety of tasks that contribute to the smooth operation of the resort, including offering resort information, keeping entry way clean, and maintaining a professional appearance at all times.

Core Duties and Responsibilities:

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Assist guests with luggage.
• Provide guests with information about the resort’s amenities and services.
• Maintain a clean and orderly lobby and entrance area.
• Respond promptly to guest inquiries, complaints, and requests with an emphasis on customer service and satisfaction.
• Ensure that the bell cart is properly stocked and in good condition for use.
• Assist with the departure process, including the handling of luggage.
• Maintain knowledge of local events and attractions to provide guests with useful recommendations
• Meets the company’s guest service standards.
• Demonstrates teamwork/gets along well with co-workers.
• Is reliable and dependable.
• Follows company and departmental policies and procedures.
• Demonstrates a positive attitude.
• Responds well to constructive criticism.

Qualifications – Education and Experience:

Minimum Qualifications:

• Ability to lift and carry luggage: frequently up to 50 lbs. and periodically up to 75 lbs. with team lift.
• Ability to perform physical tasks.

Preferred Qualifications:

• Experience in a resort, hotel, or casino setting is a plus.
• Previous customer service or hospitality experience preferred but not required.

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

• Ability to lift and carry heavy luggage, boxes, and other items as required.
• Extended periods of standing and walking.
• Must be able to push or pull a luggage cart weighing up to 150 lbs.
• Must be able to work in various weather conditions when assisting with valet services or transporting luggage outside.
• The Bell person may be required to move or adjust furniture or other items within the resort when necessary.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.