Guest Bell & Luggage Concierge

The Broken Keel; Treasure Island (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Bilmar Beach Resort in Treasure Island, FL is seeking a Bellstand Attendant to ensure timely delivery of guest luggage and assist guests with hotel facilities during check-in and departure. You will escort guests to rooms, explain hotel features, and support activities across the guest services team.

The role emphasizes positive guest relations, adaptability, and a proactive approach to helping guests enjoy their stay at Bilmar Beach Resort.

Qualifications

• Excellent verbal, comprehension, listening and problem-solving skills.
• Guest relation skills.
• General knowledge and ability to use basic work tools and equipment.

Responsibilities

• Ensure an environment with high standards of customer service for our guests.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Be familiar with hotel services and local attractions to answer inquiries accurately.
• Demonstrate use of room keys to guests.
• Transport guest luggage from arrival to their rooms and between rooms as needed.
• Maintain knowledge of scheduled functions to direct guests to correct locations.

Skills

Verbal skills

Guest relations

Problem solving

Communication

Tools

Basic tools

Job description

Bilmar Beach Resort in Treasure Island, FL is seeking a Bellstand Attendant to ensure timely delivery of guest luggage and assist guests with hotel facilities during check-in and departure. You will escort guests to rooms, explain hotel features, and support activities across the guest services team.

The role emphasizes positive guest relations, adaptability, and a proactive approach to helping guests enjoy their stay at Bilmar Beach Resort.