Hotel Bell & Guest Services Concierge

Mystic Lake; Prior Lake, Northern (MN, KY); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Weekly pay

PTO benefits

Career growth opportunities

Discounts on lodging and amenities

Job summary

Mystic Lake Casino Hotel in Prior Lake, MN is seeking a Hotel Bell Person to greet guests and assist with luggage. You will open doors, escort guests, and provide information on services.

This role supports coat check operations and loads/unloads luggage while upholding high guest service standards. Responsibilities include assisting with secure storage, operating POS interfaces for scooter/wheelchair transactions, and processing daily cash/reports.

Qualifications

• One year or equivalent experience in hospitality or related field.
• Ability to pass a basic math skills test.
• Working knowledge of point of sales and computer operations.
• Clear reading, writing, and speaking English.

Responsibilities

• Greets guests upon arrival and assists with luggage; opens doors and may escort to registration area.
• Provides information about casino and hotel services, restaurants, and amenities.
• Inspects hotel rooms with guests to ensure satisfaction.
• Assists guests with secure storage and retrieval of luggage and other items.
• Maintains control log of luggage movements and related items.
• Operates POS register system for scooter and wheelchair transactions.
• Prepares cash register shift reports and counts.
• Familiarizes guests with hotel safety features and in-room amenities.
• Cleans and maintains work area and equipment.
• Processes and delivers guest laundry.
• Tours bus loads in/out.

Tools

POS systems

Job description

Mystic Lake Casino Hotel in Prior Lake, MN is seeking a Hotel Bell Person to greet guests and assist with luggage. You will open doors, escort guests, and provide information on services.

This role supports coat check operations and loads/unloads luggage while upholding high guest service standards. Responsibilities include assisting with secure storage, operating POS interfaces for scooter/wheelchair transactions, and processing daily cash/reports.