Guest Services Bell Attendant & Shuttle Driver

Driftwood Hospitality Management; Plano (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management invites applications for a Front Desk / Bell Services role. You will be responsible for guest service functions, maintaining the bell station, greeting guests, handling luggage, and delivering items to guest rooms.

The team collaborates with front desk operations to ensure a seamless guest experience. The position requires a proactive, guest-focused attitude, the ability to work in a 24/7 hotel environment, and a commitment to safety and professional appearance.

Responsibilities

• Open & close vehicle doors for guests.
• Check guest luggage for both day and overnight visits.
• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.
• Assist guests with storing and retrieving their luggage from the vehicle.
• Maintain and clean the designated lobby station and baggage room.
• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.
• Stand by ready to assist guests, greeting and welcoming guests to the hotel.
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.
• Answering Phones to assist PBX/Guest Calls
• Restocking supplies at the front desk, business center and grab and go – i.e. cookies, paper supplies.
• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.
• Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Adhering to hotel taxi stand requirement and agreements.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Skills

Guest service

Communication

Team coordination

Job description

Driftwood Hospitality Management invites applications for a Front Desk / Bell Services role. You will be responsible for guest service functions, maintaining the bell station, greeting guests, handling luggage, and delivering items to guest rooms.

The team collaborates with front desk operations to ensure a seamless guest experience. The position requires a proactive, guest-focused attitude, the ability to work in a 24/7 hotel environment, and a commitment to safety and professional appearance.