Guest Services - Bell Attendant (3rd Shift)

The Broadmoor; Colorado Springs (CO); On-site; USD 17,000 - 39,000; Full time

Benefits offered by this job

Health & Dental Insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor in Colorado Springs seeks a Bell Attendant to serve as the primary ambassador, delivering elevated arrival and departure experiences and providing hotel information.

You will greet guests by name, assist with luggage, escort to accommodations, explain amenities and local attractions, coordinate transportation, and support a Five-Star service standard across all bell desk duties.

Qualifications

• High school diploma or GED required.
• Experience in bell attendance or guest-facing role preferred; equivalent education considered.

Responsibilities

• Greet and welcome guests by name, assist with doors and front-drive impressions.
• Transport, tag, secure, and store guest luggage and belongings.
• Escort guests to accommodations and brief them on amenities and in-room technology.
• Inform guests about hours, facilities, and local points of interest.
• Arrange taxis, shuttles, or limo services and assist guests in vehicles.
• Deliver messages and VIP amenities to rooms; maintain bell desk cleanliness.
• Uphold Broadmoor safety policies and standards of excellence.

Skills

Excellent communication

Guest service orientation

Team player

Physical stamina

Education

High School Diploma or GED

Job description

Job Title: Bell Attendant

Job Department: Guest Services

Job Pay Range: $20.00 - $28.00 / hour (Inclusive of hourly pay rate + gratuities)

• Breakdown: Based on $12.14 per hour base wage + gratuities; historically, this position averages gratuity earnings of $8.00 - $16.00 per hour. Gratuities fluctuate based on the time of year.
• This position always earns at least the current Colorado minimum wage $15.16 per hour.

Job Summary

As a Bell Attendant, you will serve as the primary ambassador of the Broadmoor, delivering elevated, personalized arrival and departure experience, and providing hotel information. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Warmly greet and welcome all arriving and departing guests by name, opening doors and managing front-drive or lobby first impressions.
• Transport, tag, secure, and store guest luggage and belongings with precision and care during arrivals, departures, or temporary storage requests.
• Escort guests to their accommodations, provide a detailed mini-tour of Broadmoor amenities, and orient guests to in-room technologies (lighting, climate control, entertainment systems, and safes).
• Inform guests about hours of operation, resort facilities (spas, dining outlets, pools, fitness centers), and Colorado points of interest or activities.
• Assist guests by providing directions to meeting rooms, restaurants, shops, and other hotel facilities and amenities.
• Arrange and log requests for taxicabs, shuttles, house cars, or limousine services, and assist guests in and out of vehicles.
• Deliver messages, parcels, packages, and special VIP amenities directly to guest rooms.
• Maintain immaculate cleanliness and organization at the bell desk, entryway, and luggage storage areas.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in bell attendance or in guest facing role is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Impeccable personal grooming and adherence to strict luxury grooming standards, a calm demeanor under pressure, and discretion regarding confidential guest data.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.