Housekeeping - 1st Shift Guest Room Attendant

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Exclusive local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Guest Room Attendant to maintain pristine guestrooms and bathrooms, ensuring a luxurious guest experience. You will greet guests, restock amenities, and support a team that upholds Forbes Travel Guide and AAA Five-Diamond standards.

The role requires a high school diploma or GED, a willingness to work flexible hours, and the ability to lift up to 50 lbs. Previous housekeeping experience is preferred in a fast-paced luxury environment.

Qualifications

• Minimum of a high school diploma or GED equivalent.
• Previous housekeeping experience is highly preferred; equivalent education and background will be considered.
• Strong eye for cleanliness, order, and aesthetics.
• Energetic team player who collaborates well with colleagues to achieve results.
• Excellent communication skills and ability to handle guest requests professionally.

Responsibilities

• Clean guest bedrooms and bathrooms following standards for hygiene and presentation.
• Make beds, replace linens, and arrange pillows per standards.
• Restock amenities, robes, slippers, minibar items and guest supplies.
• Vacuum, dust, and clean windows and surfaces in guest rooms.
• Report maintenance issues to engineering or supervisor promptly.
• Ensure compliance with Broadmoor policies and safety guidelines.

Skills

Attention to detail

Team player

Excellent communication

Fast-paced environment

Education

High school diploma or GED

Job description

Job Title: Guest Room Attendant

Job Department: Housekeeping

Job Pay Rate: $19.10 / hour

Job Summary:

As a Housekeeping Guest Room Attendant, you will provide personalized, discrete by ensuring designated rooms and areas are spotless, disinfected, perfectly arranged and fully equipped to offer a comfortable and cozy stay for the guest. You act as a key ambassador of the Broadmoor luxury brand. Learn more about The Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Perform thorough cleaning of guest bedrooms, and other areas in guest rooms, marble and tile entryways, and bathrooms following strict guidelines. Scrub and polish fixtures, mirrors, and glass surfaces, disinfected toilets and showers until spotless.
• Strip and remakes beds using crisp linens and arrange pillows according to our standards, including rollaway and sofa bed. Replaced used or dirty terries with clean ones in the bathroom.
• Replenish high-end bath amenities, bathrobes, slippers, mini-bar items, printed products, welcome gifts, and other necessities in the rooms.
• Vacuum carpets, dust the furniture and clean the windows.
• Emptying trash cans or wastebaskets; sweeps, scrubs, mops floors and guest room patios.
• Inspect rooms for maintenance flaws, burned-out lightbulbs, or damaged furniture, and report issues to engineering or supervisor via device or housekeeping office immediately. Secure and report items according to strict lost and found Broadmoor policy.
• Make sure that each room meets the high standards of hygiene and presentation of the Broadmoor.
• Familiarity with the safe use of cleaning products and equipment.
• Greet guests warmly by NAME with a polite and courteous demeanor, honoring their privacy and fulfilling special requests promptly.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience as housekeeper is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A sharp eye for spatial perfection, cleanliness, and aesthetics.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.