Housekeeping - PM Shift Lobby Attendant

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor is seeking a Lobby Attendant to maintain immaculate public spaces and serve as a welcoming ambassador in a Five-Star resort. You will uphold high standards of cleanliness, safety, and presentation in lobbies, entranceways, and public areas.

Ideal candidates have a strong eye for detail, guest-service orientation, and the ability to work a flexible schedule in a luxury setting.

Qualifications

• High school diploma or GED required.
• Experience in housekeeping or janitorial preferred; equivalent education considered.
• Valid driver’s license may be required for equipment transport.
• Strong eye for presentation and cleanliness in luxury settings.

Responsibilities

• Dust, polish, and sanitize high-touch surfaces, fixtures, and artwork in lobby areas.
• Vacuum, mop, and maintain marble floors and common areas to a pristine standard.
• Inspect and clean public restrooms, replenish supplies, and restock as needed.
• Greet guests warmly and respond to inquiries with a professional demeanor.
• Report damages or maintenance needs to supervisors promptly.
• Assist with safety and cleanliness compliance in Forbes/AAA standards.

Skills

Attention to detail

Team player

Professional appearance

Education

High school diploma or GED

Job description

Job Title: Lobby Attendant

Job Department: Housekeeping

Job Pay Rate: $19.10 / hour

Job Summary:

As a Housekeeping Lobby Attendant, you will ensure that all public spaces-including the main lobbies, entranceways, public and staff restrooms, lounges, corridors, locker rooms and office-are immaculate, safe, and welcoming always. In a luxury setting, this role serves as a visible ambassador of the Broadmoor, requiring a polished appearance, utmost discretion, and an exceptional eye for detail. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Meticulously dust, polished, and sanitizes all high-touch surfaces, metal work, furniture, brass fixtures, glass doors, elevators, and artwork in the lobby and public zones.
• Constantly vacuums carpets, washing walls and ceilings, sweeps, and mops herd-surface or marble flooring to remove debris, spills, or footprints; using appropriate equipment and ensure the upkeep of all equipment.
• Inspect and cleans public restrooms on a frequent schedule, ensuring mirrors shine, trash is emptied, and paper goods or hand soaps and lotions are fully restocked.
• Empties and cleans decorative wastebaskets, ash urns, and recycling bins throughout public zones.
• Collect solid linen and debris and maintain housekeeping cart, driving hotel vehicles to various locations as deemed necessary.
• Maintain inventory and post caution signs, as necessary.
• Greetings guests warmly, answers general property inquiries, offers immediate assistance, and anticipates guest needs with a professional demeanor.
• Identifies and immediately reports any broken furniture, burn-out light bulbs, or facility damages to the supervisors or executives.
• Responds quickly and discreetly to sudden cleaning needs, such as spills or broken glass, minimizing guest disruption.
• Secures and logs of any items left behind in public areas according to strict Broadmoor Lost and Found policy.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for:

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in housekeeping or janitorial is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• High standard of cleanliness with the ability to independently notice and correct minor flaws in presentation.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.