Conference Services - Concierge

The Broadmoor; Colorado Springs (CO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Conference Services Concierge to support the Conference Manager and Catering Sales Manager, coordinating all aspects of on-site meetings, weddings, and conferences to meet luxury Broadmoor standards.

You will act as the primary contact for meeting planners, manage BEOs, signage, and daily reports, and work with AV, maintenance, and banquets to handle last-minute requests. This role requires hospitality experience and flexibility for weekends.

Qualifications

• Associate’s degree from a two-year college/technical school.
• Hospitality or event planner experience preferred; equivalent education/background will be considered.
• Valid driver’s license required; role may involve transporting equipment.
• Proficiency in Microsoft Office tools for documentation and email, property management, spreadsheets, and databases; AS400, DELPHI, and Social Tables.
• Ability to plan, prioritize, and organize work for self and event managers; read and create a BEO.
• Maintain confidentiality and demonstrate high integrity in a fast-paced environment.
• A highly motivated team player who drives results through collaboration.
• Lift, push, or pull up to 50 lbs. with proper safety practices.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Inspect meeting rooms and event spaces; verify setups match client requirements and room availability.
• Act as primary contact between meeting planners and hotel departments via phone, email, and in person.
• Create door cards, event signage, reader boards, and daily shift reports.
• Attend daily operations and pre-conference/BEO meetings.
• Receive, store, and distribute conference packages, materials, and planner supplies.
• Coordinate with AV, maintenance, convention services, and banquets for last-minute requests.
• Build and maintain relationships with client contacts to ensure excellent communication and service.
• Ensure compliance with Broadmoor guidelines, safety policies, and Forbes/AAA standards.
• Learn The Broadmoor’s history, estate, and offerings.
• Execute additional duties as required.

Skills

Strong communication

Organizational skills

Problem solving

Confidentiality

Team player

Flexible scheduling

Driver's license

Education

Associate’s degree (A.A)

Tools

Microsoft Office

AS400

DELPHI

Social Tables

Job description

Job Summary

As a Conference Services Concierge, you will assist the Conference Manager and Catering Sales Manager coordinating all aspects of on-site meetings, weddings, and conference events to meet our luxury Broadmoor standards.

Job Title: Concierge

Job Department: Conference Services

Job Pay Rate: $18.00 / hour

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Inspect meeting rooms and event spaces for maintenance issues; verify setups match client requirements. And ensure meeting rooms are open for clients.
• Act as the primary contact between meeting planners and hotel departments, responding via phone, email, and in person.
• Create door cards, event signage, reader boards, and daily shift reports.
• Attend daily operations and pre-conference/BEO (Banquet Event Order) meetings.
• Receive, store, and distribute conference packages, materials, and planner supplies.
• Coordinate directly with AV, maintenance, convention services, and banquets to resolve las-minute requests or issues.
• Builds and maintains strong, professional relationships with client contacts to foster effective communication, collaboration, and service excellence.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Associate’s degree (A.A) from a two-year college/technical school.
• Previous experience in hospitality or event planner is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A valid driver’s license is required, as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of age.
• Ability to utilize Microsoft Office tools for documentation and email communication, property management, Spreadsheets, Database software, AS400, DELPHI and Social Tables.
• Ability to plan, prioritize and organize work assignments for self and the event managers you support.
• Ability to resolve problems and exercise good judgment when event manager is not available to you.
• Ability to focus attention on details. Ability to create and read a Banquet Event Order (BEO), as well as read between the lines of a BEO to ensure all items listed or needed/anticipated are provided
• Ability to maintain strict confidentiality.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).