Housekeeping - Training Lead Supervisor

The Broadmoor; Colorado Springs (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health/Dental insurance

401(k) retirement plan

Employee discount

Job summary

The Broadmoor in Colorado Springs is seeking a Training Lead Supervisor in the Housekeeping department. The role focuses on overseeing cleaning standards and teaching staff to meet five-star hospitality expectations.

You will mentor room attendants, develop onboarding programs, and ensure compliance with Broadmoor and Forbes/AAA guidelines to deliver exceptional service.

Qualifications

• Minimum high school diploma or GED.
• Previous housekeeping training supervisor and hospitality experience preferred or equivalent.
• Ability to use Microsoft Office for documentation and emails.
• Bilingual English and Spanish.
• Strong communication, negotiation and teamwork abilities.

Responsibilities

• Lead onboarding and training programs for all housekeeping staff.
• Coach room attendants on cleaning methods, safety, and standards.
• Maintain luxury resort standards and SOPs in line with Broadmoor guidelines.
• Collaborate with leadership to organize supervisor meetings and training classes.
• Monitor supplies, equipment, and performance, providing feedback.

Skills

Bilingual English/Spanish

Microsoft Office

Team collaboration

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

As a Housekeeping Training Lead, you will be managing room cleanliness standards and teaching new and current cleaning staff how to meet our five-star hospitality expectations. Learn more about Broadmoor here.

Job Title: Training Lead Supervisor

Job Department: Housekeeping

Job Pay Rate: $19.75 / hour

Essential Duties and Responsibilities

• Supports the hiring, training, and re-training of employee process.
• Collaborate with the Executive Training Manager to create and run onboarding programs for all new housekeeping employees, and training initiatives.
• Inspect guest rooms, public areas, and cottages to ensure strict luxury standards are met daily.
• Work side-by-side with room attendants to coach them on proper cleaning methods, chemical usage, room amenities placement, AAA Forbes and Broadmoor Standards, safety protocols, and housekeeping Policies and Procedures.
• Track employee performance during daily inspections and deliver constructive feedback or retraining sessions.
• Help update standard operating procedure (SOP) manuals to reflect luxury resort changes and Broadmoor guidelines.
• Rewarding and recognizing employees for their exceptional performance and by participating in various reward and recognition programs of the department and hotel.
• Participate in the employee progressive disciplinary process, including the coaching, counseling, and administration of employee discipline.
• Keep track of the special maintenance issues that you or your team reported and follow-up, maintain open communication with your manager.
• Actively participates in timely administration of 90-day and annual performance process.
• Attends regularly schedule supervisor meetings and applicable leadership training classes to include preparing and delivering group presentations.
• Monitor cleaning supplies, linen, and equipment to ensure staff have proper tools.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What We Are Looking For

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in housekeeping training supervisor and hospitality is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• Ability to utilize Microsoft Office tools for documentation and email communication.
• Bilingual skills (English and Spanish).
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 100 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.
• Reasonable accommodation will be provided for individuals with disabilities.
• Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.