Guest Services Bell Attendant

Titan Asset Management Group; Rochester (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Titan Asset Management Group is seeking a Bell Attendant Non-Exempt in Rochester, MN. Handle guest baggage, provide directions and local information, and assist with valet services and transportation as needed.

Responsibilities include greeting guests, escorting them to rooms, working with the security team, and coordinating with hotel departments to ensure guest satisfaction. A professional appearance and strong customer service background are essential.

Qualifications

• Working knowledge of the English language.
• Excellent oral communication skills.
• Current driver’s license.
• Limited moving violations, driving accidents and zero alcohol/drug violations.

Responsibilities

• Transfer luggage to/from rooms, loading areas or vehicles using baggage carts.
• Supply guests with directions, travel information and local area information.
• Receive and mark baggage with claim checks.
• Valet park guests' vehicles in the hotel parking ramp on request.
• Provide transportation to destinations within the area with the hotel van.
• Greet guests and escort them to their rooms.
• Assist guests with special needs and questions.
• Work with other departments to ensure guest comfort and satisfaction.
• Provide front desk coverage when necessary.
• Deliver courteous, professional customer service at all times.
• Load/unload passenger luggage; assist guests to store luggage.

Skills

Customer Service

English language

Rochester area

Professional appearance

Job description

Titan Asset Management Group is seeking a Bell Attendant Non-Exempt in Rochester, MN. Handle guest baggage, provide directions and local information, and assist with valet services and transportation as needed.

Responsibilities include greeting guests, escorting them to rooms, working with the security team, and coordinating with hotel departments to ensure guest satisfaction. A professional appearance and strong customer service background are essential.