Guest Services Attendant (Bell Attendant) - Casual

Four Seasons; Hawaii; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Complimentary Employee Meals

Dry Cleaning for Employee Uniforms

Career development programs

Inclusive employee culture

Job summary

Four Seasons Resort Lanai is seeking a Guest Services Attendant (Bell Attendant) to welcome guests, assist with luggage, and support seamless arrival experiences on Lanai. The role requires a Hawaii driver’s license, legal work authorization in the United States, and the ability to lift up to 100 lbs.

The position operates with a guest‑centric service mindset 24/7, including special requests and safety considerations.

Qualifications

• Legal work authorization in United States
• Hawaii Driver's License and driving record
• Ability to stand for extended periods and lift up to 100 lbs

Responsibilities

• Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
• Deliver luggage to guest rooms at check-in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
• Maintain accurate records of all luggage deliveries and pickups
• Acknowledge and greet all guests passing through the lobby, proactively offering assistance
• Handle all guest interactions with professionalism and genuine hospitality, responding to inquiries regarding hotel services, hours of operation, events, directions, and key personnel
• Accommodate special requests whenever possible and assist in resolving guest concerns to ensure satisfaction
• Perform guest and hotel errands, including off-property travel when required
• Provide safe, comfortable transportation for guests using hotel vehicles
• Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water

Skills

Customer service

Guest relations

Professionalism

Communication

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

GUEST SERVICES ATTENDANT (BELL ATTENDANT)

The Four Seasons Resort Lāna'i is looking for a Guest Services Attendant who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shap e our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired.

WHAT YOU'LL DO

The Guest Services Attendant serves as a welcoming ambassador for all arriving and departing guests, creating a strong and lasting first impression of the hotel. This role recognizes VIP and returning guests, assists with vehicle parking, luggage handling, and guest transportation, and ensures seamless delivery of luggage, packages, and messages to and from guest rooms.

Responsibilities include, but are not limited to:

• Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
• Deliver luggage to guest rooms at check ‑ in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
• Maintain accurate records of all luggage deliveries and pick ‑ ups
• Acknowledge and greet all guests passing through the lobby, proactively offering assistance
• Handle all guest interactions with professionalism and genuine hospitality, responding to inquiries regarding hotel services, hours of operation, events, directions, and key personnel
• Accommodate special requests whenever possible and assist in resolving guest concerns to ensure satisfaction
• Perform guest and hotel errands, including off ‑ property travel when required
• Provide safe, comfortable transportation for guests using hotel vehicles
• Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water

WHAT TO BRING

Suc cessful candidate must possess legal work authorization in United States

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required .
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
• Hawaii Driver's License and Abstract is required for this role
• Ability to stand for extended periods, lift up to 100 lbs, and push/pull as needed during shifts

JOIN OUR 'OHA NA & ENJOY OUR AMAZING BENEFITS:

Hourly Rate: $ 21.72

• Competitive wages
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!