Guest Experience Coordinator

Four Seasons; Hawaii; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Hourly rate $29.91

Medical, Dental, Vision benefits

Paid Time Off & Holidays

Retirement Plan

Wellness Credit

Complimentary stays

Exclusive employee discounts

Job summary

Four Seasons Resort Lanai is seeking a Guest Experience Coordinator who shares a passion for excellence and who infuses enthusiasm into every interaction. Our teams shape the guest experience by delivering in-depth knowledge of the Resort and embodying the Golden Rule in each interaction.

Work authorization in the United States is required. The role involves coordinating personalized experiences for VIP guests, partnering with ambassadors and departments, and ensuring seamless, memorable stays

Qualifications

• Requires working knowledge of the Front Desk, Housekeeping, and Concierge.

Responsibilities

• Coordinate and oversee personalized experiences for Specialty Suite, Elite, VIP guests by managing pre-arrival planning, in-house experiences, departures, guest preferences, itineraries, special requests, and recognition opportunities to ensure seamless and memorable stays.
• Partner with Lanaʻi Ambassadors and resort departments to coordinate guest communications, arrival amenities, welcome gifts, VIP arrangements, and service delivery, ensuring all details are executed accurately and on schedule.
• Monitor upcoming arrivals, in-house VIP guests, and departures, proactively identifying guest needs, supporting service recovery efforts, and maintaining accurate guest profiles, preferences, and stay history within resort systems.
• Maintain the inventory, organization, quality, and presentation of VIP amenities, guest gifts, printed materials, and Guest Experience supplies to uphold luxury service standards.
• Prepare guest itineraries, departmental reports, communications, and operational documentation while supporting daily Guest Experience operations, special projects, personalization initiatives, and process improvements.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna'i, lies the secluded retreat of Four Seasons Resort Lāna'i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna'i, a kid's club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

GUEST EXPERIENCE COORDINATOR

The Four Seasons Resort Lāna'i is looking for a Guest Experience Coordinator who share s a passion for excellence and who infuse s enthusiasm into everything they do. Ou r teams h ave the opportunity to shape our guest experience by providing exceptional knowledge o f the Resort and exemplifying the Golden Rule in each interaction. Work authorization r equired .

WHAT YOU'LL DO

• Coordinate and oversee personalized experiences for Specialty Suite, Elite, VIP, and designated guests by managing pre-arrival planning, in-house experiences, departures, guest preferences, itineraries, special requests, and recognition opportunities to ensure seamless and memorable stays


• Partner with Lanaʻi Ambassadors and resort departments to coordinate guest communications, arrival amenities, welcome gifts, special celebrations, VIP arrangements, and service delivery, ensuring all details are executed accurately and on schedule


• Monitor upcoming arrivals, in-house VIP guests, and departures, proactively identifying guest needs, supporting service recovery efforts, and maintaining accurate guest profiles, preferences, and stay history within resort systems


• Maintain the inventory, organization, quality, and presentation of VIP amenities, guest gifts, printed materials, and Guest Experience supplies to uphold luxury service standards


• Prepare guest itineraries, departmental reports, communications, and operational documentation while supporting daily Guest Experience operations, special projects, personalization initiatives, and process improvements

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States


• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weeken ds availability is required .


• Ability to sit and/or stand for extended periods, lift up to 50 lbs , and push/pull as needed during shifts


• Demonstrate exceptional attention to detail, organization, creativity, discretion, and professionalism while managing multiple priorities, maintaining confidentiality, exercising sound judgment, and delivering highly personalized luxury guest experiences aligned with the highest hospitality standards.


• Requires working knowledge of the Front Desk, Housekeeping, and Concierge .

JOIN OUR 'OHA NA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $ 29.91


• 100% Employer contributed Medical, Dental, and Vision benefits


• Competitive wages and other benefits (Retirement Plan, Wellness Credit , etc ) as well as Paid Time Off & Holiday Pay


• Inclusive and diverse employee engagement & recognition events all year-round


• Complimentary stays and exclusive discounts at Four Seasons Worldwide


• Complimentary Employee Meals &