Guest Services at University Events — Flexible Hours

BEST Crowd Management; Cambridge (WI); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Flexible scheduling

Career growth

Training programs

Competitive pay

Positive environment

Job summary

BEST Crowd Management in Madison, WI is seeking Guest Services staff for the University of Wisconsin—Madison event season. You will warmly welcome attendees, answer questions, and help with venue flow during events. This part-time role focuses on delivering exceptional service and memorable experiences.

Responsibilities include assisting with setup, guiding guests, and collaborating with staff to ensure smooth operations while maintaining safety and courtesy throughout the venue.

Qualifications

• Strong communication and interpersonal abilities, with a customer-focused approach.
• Ability to interact effectively with diverse attendees in a fast-paced environment.
• Reliability, punctuality and a flexible schedule for evenings, weekends and holidays.

Responsibilities

• Provide outstanding customer service by warmly welcoming and assisting event attendees.
• Assist with event setup, signage placement, and other tasks as assigned.
• Monitor venues for cleanliness, organization, and policy compliance.
• Answer questions about the event, facilities and amenities.
• Direct guests to seating, restrooms, concessions and exits.
• Address inquiries or issues promptly and professionally.
• Collaborate with staff and vendors to ensure smooth event operations.
• Support crowd management to ensure safety and a positive experience.
• Follow company policies to maintain high standards of service.

Skills

Communication

Interpersonal skills

Customer service

Education

High school diploma

Some college

Job description

BEST Crowd Management in Madison, WI is seeking Guest Services staff for the University of Wisconsin—Madison event season. You will warmly welcome attendees, answer questions, and help with venue flow during events. This part-time role focuses on delivering exceptional service and memorable experiences.

Responsibilities include assisting with setup, guiding guests, and collaborating with staff to ensure smooth operations while maintaining safety and courtesy throughout the venue.