Guest Services Associate — Welcoming Guests & Luggage Help

Towne Park LLC; Indianapolis (IN); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health benefits

Retirement savings programs

Employee assistance programs

Recognition programs

Job summary

Towne Park LLC is hiring a Hotel Guest Services Associate to deliver hospitality-focused service at JW Marriott, Westin Indianapolis, and Marriott Indianapolis locations. You will welcome guests, assist with luggage and directions, and support restaurant and guest services operations to ensure seamless arrival-to-departure experiences.

The role requires outstanding customer service, reliability, and the ability to work evenings and weekends.

Qualifications

• Excellent customer service and communication skills.
• Reliable, professional, and calm in fast-paced environments.
• Works well independently and as part of a team.

Responsibilities

• Create positive first and last impressions.
• Welcome and assist guests, patients, and visitors with directions, luggage, mobility equipment, and other service-related needs.
• Support guest services, hospitality, food and beverage, and other site operations as assigned.
• Deliver exceptional experiences through service, professionalism, and hospitality.
• Maintain clean, organized, and welcoming guest areas.
• Complete required documentation and communications accurately.

Skills

Customer service

Communication

Professionalism

Teamwork

Reliability

Job description

Towne Park LLC is hiring a Hotel Guest Services Associate to deliver hospitality-focused service at JW Marriott, Westin Indianapolis, and Marriott Indianapolis locations. You will welcome guests, assist with luggage and directions, and support restaurant and guest services operations to ensure seamless arrival-to-departure experiences.

The role requires outstanding customer service, reliability, and the ability to work evenings and weekends.