Guest Services Associate – Hotel Front Desk

Choice Hotels International, Inc.; Wisconsin; Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

1st Day Employee Discount Rate

Friends and Family Hotel Discount Rate

Free Daily Meal

Full benefits package (health, dental,

Employer paid Accident insurance

401(k) Retirement Plan

Paid Vacation

Job summary

Choice Hotels International, Inc. in Wisconsin seeks a Front Office Representative to deliver outstanding guest service in a fast-paced hotel environment. You will be the face of the Radisson La Crosse, handling arrivals, checks, and inquiries at the front desk.

The role requires at least one year of front desk experience, strong communication, and a courteous demeanor. Flexibility for evenings and weekends is needed; training is provided to develop skills and adaptability.

Qualifications

• Minimum of one year hotel front desk experience.
• Experience in Opera system preferred.
• Strong verbal, written and interpersonal skills.

Responsibilities

• Handle guest check-ins and check-outs.
• Answer phone calls and manage reservations.
• Maintain lobby area and assist guests with inquiries.

Skills

Front desk experience

Customer service

Communication skills

Tools

Opera PMS

Job description

Choice Hotels International, Inc. in Wisconsin seeks a Front Office Representative to deliver outstanding guest service in a fast-paced hotel environment. You will be the face of the Radisson La Crosse, handling arrivals, checks, and inquiries at the front desk.

The role requires at least one year of front desk experience, strong communication, and a courteous demeanor. Flexibility for evenings and weekends is needed; training is provided to develop skills and adaptability.