Guest Experience Agent — Hotel Front Desk

Regis Corporation; Menomonee Falls (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at Kinseth hotels and restaurants

Job summary

Regis Corporation is seeking a dedicated customer service representative for its hotel in Menomonee Falls, Wisconsin. The ideal candidate will greet guests, handle reservations, and ensure a welcoming atmosphere. Responsibilities also involve managing guest inquiries and payments, following security procedures, and maintaining the cleanliness of the front desk area.

This role requires strong communication skills and the ability to handle multiple tasks efficiently. Benefits include health, dental, and vision coverage, as well as a referral program and paid time off.

Qualifications

• Ability to provide excellent customer service.
• Strong communication skills for guest interactions.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Greet and register guests while providing a warm and friendly experience.
• Answer guest inquiries about hotel services and local attractions.
• Handle guest payments accurately and manage reservations.

Skills

Customer service skills

Communication skills

Problem-solving skills

Job description

Regis Corporation is seeking a dedicated customer service representative for its hotel in Menomonee Falls, Wisconsin. The ideal candidate will greet guests, handle reservations, and ensure a welcoming atmosphere. Responsibilities also involve managing guest inquiries and payments, following security procedures, and maintaining the cleanliness of the front desk area.

This role requires strong communication skills and the ability to handle multiple tasks efficiently. Benefits include health, dental, and vision coverage, as well as a referral program and paid time off.