Guest-Focused Night Audit & Front Desk Specialist

Choice Hotels International, Inc.; Phoenix (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Choice Hotels International, Inc. is seeking a Front Office Representative to deliver 100% guest satisfaction in a fast-paced hotel environment.

You will welcome guests, process registrations, and handle inquiries with genuine hospitality, while promoting hotel amenities and loyalty programs. This role requires strong customer service, excellent communication, and the ability to work a flexible schedule including mornings, evenings, and weekends.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Ability to maintain a positive and professional attitude when handling all situations.
• Solid computer skills.
• Ability to push/pull up to 30lbs.
• Ability to work flexible schedule, including mornings, afternoons, nights and weekends.
• Excellent communication skills.
• Must possess a strong team spirit.
• Opera experience preferred.

Responsibilities

• Receives and processes incoming guests.
• Greets guest and processes hotel registration and other transactions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Records resolutions to guest complaints on the “Make it Right” log.
• Makes reservations in accordance with hotel’s yield management practices.
• Follows hotel policy on cash banks.
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.

Skills

Customer service

Teamwork

Communication

Job description

Choice Hotels International, Inc. is seeking a Front Office Representative to deliver 100% guest satisfaction in a fast-paced hotel environment.

You will welcome guests, process registrations, and handle inquiries with genuine hospitality, while promoting hotel amenities and loyalty programs. This role requires strong customer service, excellent communication, and the ability to work a flexible schedule including mornings, evenings, and weekends.