Front Office Representative

Choice Hotels International, Inc.; Wisconsin; Hybrid; USD 26,000 - 36,000; Full time

Benefits offered by this job

1st Day Employee Discount Rate

Friends and Family Hotel Discount Rate

Free Daily Meal

Full benefits package (health, dental,

Employer paid Accident insurance

401(k) Retirement Plan

Paid Vacation

Job summary

Choice Hotels International, Inc. in Wisconsin seeks a Front Office Representative to deliver outstanding guest service in a fast-paced hotel environment. You will be the face of the Radisson La Crosse, handling arrivals, checks, and inquiries at the front desk.

The role requires at least one year of front desk experience, strong communication, and a courteous demeanor. Flexibility for evenings and weekends is needed; training is provided to develop skills and adaptability.

Qualifications

• Minimum of one year hotel front desk experience.
• Experience in Opera system preferred.
• Strong verbal, written and interpersonal skills.

Responsibilities

• Handle guest check-ins and check-outs.
• Answer phone calls and manage reservations.
• Maintain lobby area and assist guests with inquiries.

Skills

Front desk experience

Customer service

Communication skills

Tools

Opera PMS

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction. If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!

SHIFT

Full-Time: 40 Hours per Week Shift Options: 9:00 AM–7:00 PM | 10:00 AM–8:00 PM | 11:00 AM–9:00 Evening & Weekend Availability Required

WHAT WE OFFER

• 1st Day Employee Hotel Discount Rate
• Friends and Family Hotel Discount Rate
• Free Daily Meal
• 1st of the month following 30 days of service : Full benefits package to, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance
• 401(k) Retirement Plan
• 90 Days: Paid Vacation and Sick Time
• 8 Paid Holidays
• Paid Bereavement
• 1 Year: Paid Floating Holidays

RESPONSIBILITIES

As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to: Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces Presenting a positive attitude and polished appearance to guest and team members Communicating effectively with all guests, staff and vendors Transport guest to/from airport

REQUIREMENTS

Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment Experience in Opera system preferred Strong verbal, written and interpersonal skills Must have a valid driver’s license and be able to successfully pass a driving record check Ability to safely operate company vehicles for transporting guests to and from the airport or as needed. Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service Ability to maintain a positive and professional attitude when handling all situations Adhere to the policies and procedures of the hotel Ability to work a flexible schedule including nights, holidays and weekends Working knowledge of computer and math skills.

PHYSICAL DEMANDS

Required to stand, sit, and walk for extended periods of times Lift, carry, or otherwise move and use of force or exertion up to 75 lbs. Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect. Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

EQUAL OPPORTUNITY EMPLOYER

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

Join Our Talent Community! One of the nation’s largest lodging franchisors, Choice Hotels is the industry’s challenger brand – a company that chooses to bet on itself and stands for its associates, franchise owners, and guests to do the same. Looking for a career in hospitality?

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