Guest Services Associate - Front Desk (PTO & 401K)

CoralTree Hospitality Group; Missouri; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K Benefits

Employee discounts

Holiday pay

Career advancement opportunities

Complementary Parking

Complementary Lunch Meal

Job summary

Magnolia Hotel St. Louis is seeking a Front Desk Agent to greet guests and manage check-in/check-out with warmth and professionalism. You will assist guests with inquiries, coordinate with housekeeping, and promote hotel services to ensure a memorable stay.

The role emphasizes delivering outstanding customer service, handling payments, and maintaining accurate records in our PMS, all while maintaining a welcoming and efficient front desk environment in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Professional appearance

Education

High school diploma

Tools

PMS software

Reservation systems

Job description

Magnolia Hotel St. Louis is seeking a Front Desk Agent to greet guests and manage check-in/check-out with warmth and professionalism. You will assist guests with inquiries, coordinate with housekeeping, and promote hotel services to ensure a memorable stay.

The role emphasizes delivering outstanding customer service, handling payments, and maintaining accurate records in our PMS, all while maintaining a welcoming and efficient front desk environment in a fast-paced setting.