Front Desk Agent

Magnolia St. Louis; St. Louis (MO); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K Benefits

Employee discounts

Holiday pay

Career advancement opportunities

Complementary Parking

Complementary Lunch Meal

Job summary

Magnolia Hotel St. Louis is seeking a Front Desk Agent to warmly greet guests, manage check-ins/outs, and provide information on local attractions while delivering outstanding service in a fast-paced hotel environment.

You will handle reservations, payments, and inquiries, coordinate with housekeeping, and maintain accurate records in the PMS. A polished appearance and flexible schedule are required; prior front desk or hospitality experience preferred.

Qualifications

• High school diploma or equivalent required.
• Front desk or hospitality experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Professional appearance

Education

High school diploma

Tools

Hotel PMS (PMS)

Job description

Overview

The Front Desk Agent serves as the first point of contact for guests at Magnolia Hotel and is responsible for delivering exceptional customer service while managing front desk operations efficiently and professionally. This role includes greeting guests, handling check-ins and check-outs, answering inquiries, resolving guest concerns, processing payments, and supporting overall hotel operations to ensure a positive guest experience.You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis. #magnoliastlouis #magnolia

Responsibilities

• Welcome guests warmly and provide a professional, friendly first impression.
• Manage guest check-in and check-out procedures accurately and efficiently.
• Respond to guest questions regarding hotel amenities, services, local attractions, and directions.
• Handle guest requests, complaints, and concerns promptly and professionally.
• Maintain a high level of hospitality and customer satisfaction at all times.
• Answer and direct incoming phone calls.
• Process reservations, cancellations, and room changes.
• Verify guest information and payment methods.
• Maintain accurate records using the hotel property management system (PMS).
• Coordinate with housekeeping and maintenance teams regarding room status and guest needs.
• Balance cash drawers and complete end-of-shift reports.
• Follow hotel policies, procedures, and safety standards.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Basic computer proficiency and familiarity with hotel reservation systems preferred.
• Ability to multitask and work in a fast-paced environment.
• Professional appearance and demeanor.
• Flexible schedule, including weekends, holidays, and evening shifts.

• Work Environment

  • Fast-paced hospitality environment.
  • Frequent interaction with guests, vendors, and hotel staff.
  • May require evening, weekend, and holiday availability.

• Physical Requirements

  • Ability to stand for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Ability to work at a computer and phone station for long periods.

• Performance Expectations

  • Deliver exceptional guest service consistently.
  • Maintain accuracy in reservations, billing, and cash handling.
  • Arrive on time and maintain reliable attendance.
  • Demonstrate teamwork and professionalism.
  • Uphold Magnolia Hotel brand standards and values.

• Compensation & Benefits

  • Health insurance
  • Paid time off
  • 401K Benefits
  • Employee discounts
  • Holiday pay
  • Career advancement opportunities
  • Complementary Parking
  • Complementary Lunch Meal