Guest Services Associate - Front Desk & Hospitality Growth

Janko Hospitality; Milwaukee (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation package

Full benefits package, including 401K

Hotel discounts at locations worldwide

Job summary

Janko Hospitality, operator of Hyatt Place Milwaukee Downtown, is hiring a Guest Service Representative to deliver world-class front desk service. You will assist guests during check-in and check-out, handle cash and reservations, and respond to inquiries with courtesy and efficiency.

Join a full-time team in Milwaukee, with opportunities to grow within a growth-focused hospitality company offering discounts and benefits. The position requires friendly demeanor and strong communication skills.

Qualifications

• High School Diploma, GED, or equivalent relevant work experience.
• Previous customer service or hotel experience required; Hilton experience is helpful.
• Friendly demeanor, excellent communication, and customer service skills.
• Strong organizational and prioritization abilities.
• Prior computer experience using Windows-based software preferred.

Responsibilities

• Greet and assist guests during check-in to ensure satisfaction with assigned rooms.
• Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly.
• Manage cash transactions and maintain accurate records.
• Answer guest inquiries, take reservations, and promote hotel services to increase occupancy.
• Address guest concerns promptly and courteously, both in person and over the phone.
• Operate telephone systems and schedule wake-up calls as needed.
• Complete shift checklists to ensure thoroughness and accuracy in the daily tasks.
• Process incoming mail, messages, and faxes promptly and efficiently.
• Maintain communication through the front desk log book and inform incoming shifts of any issues that need attention.
• Serve as a cashier and attend to market needs when required.

Skills

Customer service

Communication

Organizational skills

Prioritization

Education

HS Diploma or GED

Tools

Windows software experience

Job description

Janko Hospitality, operator of Hyatt Place Milwaukee Downtown, is hiring a Guest Service Representative to deliver world-class front desk service. You will assist guests during check-in and check-out, handle cash and reservations, and respond to inquiries with courtesy and efficiency.

Join a full-time team in Milwaukee, with opportunities to grow within a growth-focused hospitality company offering discounts and benefits. The position requires friendly demeanor and strong communication skills.