Hospitality General Manager — Growth & Guest Experience

The Hyatt Place Milwaukee/Downtown; Milwaukee (WI); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Full benefits + 401K

Growth opportunities

Hotel discounts

Job summary

Hyatt Place Milwaukee/Downtown is seeking a General Manager to lead hotel operations in a fast-paced environment. The role requires directing service management, revenue strategies, and profitability initiatives to achieve top results for guests and owners.

The candidate should have 3–5 years of GM experience, a hospitality or business degree, and strong communication and leadership abilities. This on-site position offers full benefits and growth opportunities.

Qualifications

• 3-5 years of General Manager experience or equivalent hotel management experience.
• Bachelor’s degree in hospitality management or business or related field.
• Previous hotel brand experience and management skills are strongly preferred.
• Excellent communication, organizational, and customer service skills.

Responsibilities

• Maintain professional appearance and ensure certification for the role.
• Work flexible hours, including nights, weekends, and holidays, with 24/7 on-call support.
• Ensure compliance with franchise standards and local regulations.
• Manage HR policies, recruit, train, and develop staff; document HR activities.
• Handle payroll, staffing, and coaching/discipline of direct reports.
• Monitor service quality, inspect rooms, and address guest feedback.
• Oversee revenue management, pricing, and collaboration with Sales for group bookings.
• Manage hotel budgets, financial statements, and execute the annual hotel plan.

Skills

General Manager experience

Hotel management

Customer service

Communication

Organizational skills

Education

Bachelor's degree in Hospitality Management or Business

Job description

Hyatt Place Milwaukee/Downtown is seeking a General Manager to lead hotel operations in a fast-paced environment. The role requires directing service management, revenue strategies, and profitability initiatives to achieve top results for guests and owners.

The candidate should have 3–5 years of GM experience, a hospitality or business degree, and strong communication and leadership abilities. This on-site position offers full benefits and growth opportunities.