Guest Services Associate — Front Desk & DailyPay Eligible

LBA Hospitality; Brunswick (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401k with match

DailyPay

Hotel discounts

Job summary

LBA Hospitality in Brunswick, GA is seeking a friendly Guest Service Representative to join our front desk team. You will welcome guests, register and check out, process reservations and payments, and support hotel revenue with effective selling techniques.

You should have strong communication and problem-solving skills, prior customer service experience preferred, and the ability to multitask in a busy environment.

Qualifications

• Experience in customer service or reservations is preferred.
• Strong communication and problem-solving skills are required.
• Ability to multitask and maintain confidentiality in a fast-paced environment.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information.
• Manage reservations, room assignments, cancellations, and loyalty-program participation.
• Answer calls and provide accurate information about services, rates, and amenities.
• Operate the property-management system to post charges, collect payments, and balance transactions.
• Identify potential sales opportunities and share leads with the team.
• Resolve guest concerns professionally and document service-recovery efforts.

Skills

Customer service

Communication

Upselling

Reservations

Cash handling

Education

High school diploma or equivalent

Tools

Opera PMS

Job description

LBA Hospitality in Brunswick, GA is seeking a friendly Guest Service Representative to join our front desk team. You will welcome guests, register and check out, process reservations and payments, and support hotel revenue with effective selling techniques.

You should have strong communication and problem-solving skills, prior customer service experience preferred, and the ability to multitask in a busy environment.