Guest Services Associate - Front Desk

Delaware North Co; Buffalo (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Weekly pay

Free shift meal

Free parking

Jake’s Café discount 30%

Employee room discounts

Marriott discounts

Training & internal mobility

Job summary

Delaware North Parks and Resorts at The Westin Buffalo in Buffalo, NY is seeking Front Desk Clerks for full-time or part-time roles. You’ll greet guests, register them, and handle transactions with accuracy while delivering outstanding service and a warm welcome.

This position emphasizes guest satisfaction, teamwork, and career growth opportunities within a four-diamond hotel environment in downtown Buffalo. Benefits include comprehensive coverage and employee discounts.

Qualifications

• Excellent interpersonal communication skills, in person and by phone.
• Ability to multitask and stay professional under guest pressure.
• No high school diploma or GED required.
• Previous customer service experience preferred.

Responsibilities

• Greet and register guests via a centralized system and coordinate with housekeeping.
• Manage cash and credit card transactions with accurate paperwork.
• Resolve guest issues promptly and deliver items as needed.
• Monitor and balance daily figures; post room and tax charges.

Skills

Interpersonal communication

Customer service

Multitasking

Professional under pressure

Job description

Delaware North Parks and Resorts at The Westin Buffalo in Buffalo, NY is seeking Front Desk Clerks for full-time or part-time roles. You’ll greet guests, register them, and handle transactions with accuracy while delivering outstanding service and a warm welcome.

This position emphasizes guest satisfaction, teamwork, and career growth opportunities within a four-diamond hotel environment in downtown Buffalo. Benefits include comprehensive coverage and employee discounts.