Front Desk Clerk, The Westin Buffalo

Delaware-North; Buffalo (NY); In loco; USD 24.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with match

Paid vacation and holidays

Parental bonding leave

Tuition reimbursement

Weekly pay

Free shift meal

Free parking

Jake’s Café discount 30%

Employee room discounts

Marriott discounts

Training & internal mobility

Descrizione del lavoro

Delaware North Parks and Resorts at The Westin Buffalo in Buffalo, NY is seeking Front Desk Clerks for full-time or part-time roles. You’ll greet guests, register them, and handle transactions with accuracy while delivering outstanding service and a warm welcome.

This position emphasizes guest satisfaction, teamwork, and career growth opportunities within a four-diamond hotel environment in downtown Buffalo. Benefits include comprehensive coverage and employee discounts.

Competenze

• Excellent interpersonal communication skills, in person and by phone.
• Ability to multitask and stay professional under guest pressure.
• No high school diploma or GED required.
• Previous customer service experience preferred.

Mansioni

• Greet and register guests via a centralized system and coordinate with housekeeping.
• Manage cash and credit card transactions with accurate paperwork.
• Resolve guest issues promptly and deliver items as needed.
• Monitor and balance daily figures; post room and tax charges.

Conoscenze

Interpersonal communication

Customer service

Multitasking

Professional under pressure

Descrizione del lavoro

The opportunity

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived.

Pay

$17.50 - $18.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More about you

• Good interpersonal communication skills in person and by phone, and previous customer service experience are beneficial
• Ability to multitask and function professionally under pressure from guests and supervisors
• No high school diploma or GED required
• Previous customer service experience preferred

  Physical requirements

  • Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

  Shift details

  Days
  Evenings
  Holidays
  Weekends
  OT as needed
  

  Who we are

  Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi‑Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world‑wide.

  Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

  Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

  Together, we’re shaping the future of hospitality — come grow with us!

  Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.