Guest Service Specialist — Flexible Shifts & Room Discounts

MHG Hotels; West Palm Beach (FL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Cross-training Opportunities

Hotel Room Discounts

Paid Time Off

Paid Vacation (Full-Time)

Merit Increase $

401k with Employer Contribution (Full‑

Medical, Dental, Vision (Full-Time)

Life Insurance (Full-Time)

Long-term/Short-term Disability (Full‑

Accident (Full-Time)

Critical Illness (Full-Time)

Incentives $

Employee Referral Program $

Job summary

MHG Hotels LLC is seeking a Guest Service Representative to warmly welcome guests, check them in/out, and assist with information about local attractions. You will maintain accuracy in payments and billing while delivering a high level of service to ensure a positive guest experience.

This role requires a professional demeanor, a team-first attitude, and the ability to manage multiple tasks with attention to detail.

Qualifications

• Stand for long periods of time during shifts.
• Read and verify information in various formats.
• Move, lift, carry, push, and place objects weighing up to 25 pounds.

Responsibilities

• Organize, confirm, and process guest check-in/check-outs and verify guest identity.
• Respond to and resolve guest requests.
• Secure payments and verify billing.
• Provide guests with room information, directions, amenities, and local attractions.
• Run daily reports and communicate findings to the next shift.

Skills

Customer service

Communication

Professional demeanor

Team player

Attention to detail

Job description

MHG Hotels LLC is seeking a Guest Service Representative to warmly welcome guests, check them in/out, and assist with information about local attractions. You will maintain accuracy in payments and billing while delivering a high level of service to ensure a positive guest experience.

This role requires a professional demeanor, a team-first attitude, and the ability to manage multiple tasks with attention to detail.