Guest Services Associate — Fast-Paced, Customer-Focused

churchs; Alabama; On-site; USD 17,000 - 21,000; Part time

Job summary

Church's Chicken in Alabama is seeking a Front-of-House Team Member to greet guests, take orders, and ensure fast, friendly service. You will handle cash, assist with upselling, and keep display areas clean and stocked. You must be reliable in a fast-paced setting, follow policies, and work well with teammates and supervisors to deliver a great guest experience.

Equal opportunity employer; prior cash handling and basic computer skills are pluses. Training provided.

Qualifications

• High school diploma or GED; at least 6 months of related experience.
• Knowledge of restaurant policies, practices and HR procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Skills

Customer service

Cash handling

Interpersonal skills

Fast-paced environment

Basic computer skills

Punctuality

Education

High school diploma or GED

Job description

Church's Chicken in Alabama is seeking a Front-of-House Team Member to greet guests, take orders, and ensure fast, friendly service. You will handle cash, assist with upselling, and keep display areas clean and stocked. You must be reliable in a fast-paced setting, follow policies, and work well with teammates and supervisors to deliver a great guest experience.

Equal opportunity employer; prior cash handling and basic computer skills are pluses. Training provided.