Guest Services Associate — Craft Memorable Vacations

Travel + Leisure Co.; Zephyr Cove (NV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life insurance

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate in Zephyr Cove, NV to welcome guests and guide them from registration to checkout.

You will provide information about the resort, nearby attractions, and accurately process cash and card transactions while maintaining guest folios. The role requires a friendly, professional demeanor, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent English communication skills and a friendly, professional appearance.
• Ability to process cash and credit transactions accurately and securely.
• Comfortable multitasking in a fast-paced hospitality setting.
• Detail-oriented with strong organizational skills for guest folios and reservations.
• Able to work collaboratively with team members to ensure a memorable guest experience.

Responsibilities

• Greet guests and guide them through registration and checkout processes.
• Issue unit keys and provide information about the resort and nearby attractions.
• Process cash and card transactions following established procedures.
• Balance cash receipts and complete money-handling tasks.
• Complete checkout procedures and verify charges on guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes and respond to inquiries promptly.

Skills

Customer service

English communication

Cash handling

Multitasking

Problem solving

Attention to detail

Tools

POS system

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate in Zephyr Cove, NV to welcome guests and guide them from registration to checkout.

You will provide information about the resort, nearby attractions, and accurately process cash and card transactions while maintaining guest folios. The role requires a friendly, professional demeanor, strong English communication, and the ability to multitask in a fast-paced environment.