Guest Services Associate

Hyatt Vacation Ownership; United States; On-site; USD 29,000 - 41,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Guest Service Associate to welcome Owners and guests from arrival to departure, delivering a personalized vacation experience. You will handle check-ins/outs, share information about the resort, and ensure a warm, professional service culture.

The role requires strong customer service, clear communication, and the ability to multi-task in a team environment, with opportunities to work flexible evenings, weekends, and holidays.

Qualifications

• Previous guest service or hospitality experience is preferred.
• Strong communication and problem-solving skills.
• Ability to personalize guest interactions and upsell services.

Responsibilities

• Greet guests and manage arrivals and departures.
• Provide accurate information about the resort and surrounding area.
• Deliver personalized vacation experiences for Owners and guests.
• Maintain professional appearance and adhere to company policies.

Skills

Customer service

Attention to detail

Multi-tasking

Communication

Job description

Hourly Rate: $25.50

JOB SUMMARY

Are you ready to grow your dream career while making others’ vacation dreams come true?

Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment?

If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests"home",while experiencing our dedication to the well-being of our associates.

As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

CORK WORK ACTIVITIES

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.