Housekeeping Operations Supervisor

Marriott Resorts Hospitality Corporation; Newport Beach (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Marriott Vacations Worldwide in Newport Beach, CA seeks a Housekeeping Supervisor to oversee staff and ensure exceptional guest satisfaction. You will inspect villas, rooms, and public areas after cleaning, manage occupancy reports, and coordinate with Engineering, Front Office, and Laundry to resolve issues.

The role involves assisting management with hiring, training, scheduling, and coaching, with a flexible approach to duties and a strong focus on service quality.

Qualifications

• Must be able to supervise housekeeping staff and communicate effectively.
• Ability to inspect villas/rooms and common areas to maintain quality standards.

Responsibilities

• Supervise housekeeping staff to ensure guest satisfaction.
• Inspect villas/rooms and public areas after cleaning for quality standards.
• Run occupancy reports and manage room status and prioritize cleaning.
• Assist management in hiring, training, scheduling, and coaching staff.
• Coordinate with Housekeeping, Engineering, Front Office, and Laundry to resolve issues.

Job description

Hourly Rate: $30.65

JOB SUMMARY

Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction. Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards. Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms. Assist Housekeeping management in supervising daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in assignment sheets/work boards. Communicate issues to next shift. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

CORE WORK ACTIVITIES

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other duties as requested.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members