Guest Services Associate

Hyatt Vacation Ownership; Escondido (CA); On-site; USD 29,000 - 41,000; Full time

Job summary

Marriott Vacations Worldwide is hiring a Guest Service Associate in Escondido, CA. You will welcome Owners and guests, handle arrivals and departures, and deliver personalized vacation experiences while sharing local insights and resort information.

The role emphasizes outstanding customer service, teamwork, and attention to detail in a friendly, professional hotel environment. Able to work evenings, weekends, and holidays as needed.

Qualifications

• Strong customer service skills with the ability to personalize interactions.
• Bold attention to detail in a fast-paced front desk environment.
• Comfortable working in a cooperative, team-oriented setting.

Responsibilities

• Process guest arrivals and departures with accuracy.
• Provide accurate information about the resort and surrounding area.
• Welcome and acknowledge guests according to standards.
• Answer telephones with clear, professional etiquette.
• Develop positive working relationships and support team goals.
• Remain able to stand, sit, or walk for extended periods.

Skills

Customer service

Detail-oriented

Teamwork

Job description

Job Summary

Are you ready to grow your dream career while making others’ vacation dreams come true?

Job Summary

Hourly Rate: $25.50

Are you ready to grow your dream career while making others’ vacation dreams come true? Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests "home", while experiencing our dedication to the well-being of our associates. As a Guest Service Associate, you will be interacting directly with Owners and guests from the time they arrive on property until they depart. In addition, your responsibilities include, but are not limited to, processing all guest arrivals and departures, and providing accurate information about the resort and surrounding area while delivering a personalized vacation experience for each Owner and guest.

CORK WORK ACTIVITIES

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Attention to customer service with a professional and pleasant personality.
• Available to work a flexible schedule including evenings, weekends, and holidays.
• Perform other reasonable job duties as requested by Supervisors.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.