Guest Services Associate

ZMC Hotels; Scottsdale (AZ); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Medical insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Bonuses

Referral bonus

Job summary

ZMC Hotels in Scottsdale is seeking a friendly, guest-focused part-time front desk associate. You will check guests in and out, answer questions, and help guests enjoy their stay with a cheerful demeanor during peak hours.

Shifts run 7am–3pm, 3pm–11pm, and 11pm–7am; we currently need 2–3 shifts from 7a-3p and 3p-11p. Join a team that values service, reliability, and a positive attitude as you support daily operations.

Qualifications

• Highly organized.
• Thorough knowledge of guest service and satisfaction.
• Good verbal and written communication skills.
• Team environment with leadership responsibilities.
• Basic computational ability.
• Basic computer skills.

Responsibilities

• Ensure that all guests are treated efficiently and courteously and that standards are applied by all staff members.
• Address guest concerns and ensure follow up is complete.
• Assist in daily maintenance of room inventory to achieve optimal revenue while maintaining high guest expectations.
• Supervise bell staff activities to ensure arrivals/departures and guest contact are conducted efficiently and pleasantly.

Skills

Guest service

Communication

Team leadership

Organization

Computational ability

Computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8-hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am. We are currently looking for 2-3 shifts from 7a-3p and 3p-11pm

We are looking for a part-time person that can start ASAP!

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, Paid time off, 401(k) for full-time employees
• All employees get discounts on hotel’s outside of their hotel they work in
• Opportunities for bonuses
• $250 referral bonus for you and a referred associate