Guest Services Associate

ZMC Hotels, LLC; Town of Spooner (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Free uniforms

Paid time off

Training & development

Regular opportunities for bonuses

Job summary

A hospitality company is looking for friendly staff to ensure an excellent experience for guests. Responsibilities include checking in guests, addressing concerns, maintaining room status, and supervising bell staff. Ideal candidates will be organized team players with effective communication skills. Must be available for various shifts and weekends.

Responsibilities

• Ensure guests are treated efficiently and courteously.
• Address guest concerns and complete follow-ups.
• Maintain daily room inventory status.
• Supervise bell staff activities and service levels.

Skills

Highly organized

Knowledge of guest service

Good communication skills

Ability to work in a team

Basic computational ability

Basic computer skills

Availability on weekends

Job description

Benefits

• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Must be available weekends.

Benefits/Perks

• Paid time off
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses