Guest Services Associate

ZMC Hotels, LLC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options

Paid time off

401(k) plan

Employee discounts on hotel stays

Bonuses

$250 referral bonus

DailyPay access

Job summary

Hampton Inn & Suites Harmarville is looking for a friendly and organized individual to join our team. The role emphasizes customer service with a commitment to guest satisfaction. Duties include checking in guests, addressing concerns, and maintaining guest service standards.

The position offers flexible shifts, competitive benefits including medical and dental options, and opportunities for career advancement. Join a dynamic team in a fun work environment!

Qualifications

• Highly organized with strong guest service knowledge.
• Excellent verbal and written communication skills.
• Team-oriented with leadership capabilities.

Responsibilities

• Ensure guests receive efficient and courteous service.
• Address guest concerns and follow up as needed.
• Maintain room inventory and revenue levels.
• Supervise bell staff for efficient guest service.

Skills

Organizational skills

Verbal communication

Written communication

Team leadership

Basic computational skills

Basic computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company