Guest Services Associate - Part-Time

ZMC Hotels; Anaheim (CA); Sur place; USD 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Flexible schedule

Training & development

Résumé du poste

ZMC Hotels in Anaheim is seeking a fast, friendly, and customer-focused front desk associate to check guests in during peak hours and provide a welcoming experience. You will uphold our service standards with a smile and help guests with questions to make their stay enjoyable.

Ideal candidates are people-oriented, highly organized, and comfortable working in a team environment where leadership and collaboration drive daily operations. A positive attitude and strong communication are essential.

Qualifications

• Must be highly organized and able to communicate clearly.
• Strong knowledge of guest service and satisfaction.
• Excellent verbal and written communication skills.
• Team environment with potential team-leader responsibilities.
• Basic computational ability and computer skills.

Responsabilités

• Ensure courteous treatment of all guests and adherence to standards.
• Address guest concerns and ensure follow-up.
• Assist in daily maintenance of room inventory to optimize revenue.
• Supervise bell staff to ensure efficient and friendly guest contact.

Connaissances

Highly organized

Guest service knowledge

Verbal & written communication

Team leadership

Basic computing

Description du poste

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits

• Employee discounts
• Flexible schedule
• Training & development

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company