Guest Services Associate 3p-11p

ZMC Hotels; Mishawaka (IN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Regular bonuses

$250 referral bonus

DailyPay

Opportunities for upward mobility

Job summary

ZMC Hotels is seeking a friendly front desk associate to greet guests, handle check-ins/check-outs, and maintain the guest experience. The role emphasizes customer service, teamwork, and a welcoming presence during all shifts.

Shifts run 7am-3pm, 3pm-11pm, or 11pm-7am, with opportunities for advancement and a supportive team culture. If you enjoy helping guests and thriving in a fast-paced environment, join ZMC Hotels.

Qualifications

• Highly organized and detail oriented requirements for front desk operations.
• Genuine knowledge of guest service and satisfaction, with a focus on guest needs.
• Clear verbal and written communication for guest interactions and team coordination.
• Experience or potential to supervise bell staff and support daily operations.
• Basic computation and computer skills for check-ins, cash handling, and records.

Responsibilities

• Ensure guests are treated efficiently and courteously while applying all standards.
• Address guest concerns and ensure timely follow-up on issues.
• Assist in daily maintenance of room inventory status to optimize revenue and guest satisfaction.
• Supervise bell staff activities to ensure smooth arrivals and departures and friendly service.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities:

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications:

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks:

• Medical, Dental, and Vision options for full-time employees
• Paid time off and 401(k) for full-time employeesAll employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels
• Regular opportunities for bonuses
• $250 referral bonus for you and a referred associate
• DailyPay: access to your already earned wages before payday
• Opportunities for upward mobility and growth within the company