Guest Services Associate

Willo Salons; Sacramento (CA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Bonuses for retail goals

Opportunities for advancement

Health, dental, and vision

Short Term Disability, Life Insurance,

401K

Product and service discounts

Friends & family discount

Paid sick days and holidays

Job summary

Willo Salons is seeking a Guest Services Associate in Sacramento, CA to warmly greet guests, check them in, and help book appointments across three locations. You will also assist with retail sales and keep the front desk organized, friendly, and efficient to ensure a premium guest experience.

As the first point of contact, you’ll learn service offerings, stock retail, and support billing accuracy while maintaining a polished appearance and professional demeanor.

Qualifications

• Greet and check in guests; ensure services are charged; pre-book next appointment
• Stock and clean retail shelves as necessary
• Ability to work retail hours, including weekends, nights, holidays

Responsibilities

• Greet and check in guests; provide an unforgettable experience
• Check out guests; ensure services are charged; suggest products; pre-book next appointment
• Make confirmation calls; answer calls; capture guest data; book appointments
• Stock and clean retail shelves
• Salon cleaning as required
• Learn services offered by each stylist
• Attend meetings as required
• Complete company education as required
• Maintain professional appearance per dress code
• Work retail hours including weekends and events

Skills

Customer service

Scheduling

Retail sales

Communication

Job description

Willo Salons Guest Services Associate Sacramento, CA·Roseville, CA·Fair Oaks, CA·Full time

Taking care of our guests needs, selling retail, and upholding cleanliness standards.

Willo Salons is Northern California’s premier hair salon with 3 locations in the greater Sacramento area to best serve the community. We want our guests to look their best and feel their best too. This is what we call The Willo Way. Our mission is to provide the highest level of service and style, ensuring guests feel rejuvenated, confident, and beautiful inside and out.Be Well. Be Beautiful. The Willo Way.

Description

Are you passionate about beauty, wellness, and creating exceptional experiences? We are seeking Guest Services Associates to join our front-of-house team. This is an ideal opportunity for someone early in their career who values sustainability, style, and professionalism.

As the first point of contact for our guests, you’ll help set the tone for a high‑end, welcoming experience. If you're organized, friendly, and eager to grow in the beauty industry, we’d love to meet you!

Essential Duties and Responsibilities:

• Greet and check in guests upon arrival. Always go above and beyond to give each guest an unforgettable experience.
• Check out guests. You are responsible for ensuring that all services are charged for, suggesting products based on their hair concerns, and pre‑booking their next appointment. Training is provided.
• Perform confirmation calls, answer incoming guest calls, capture guest data, and book appointments.
• Stock and clean retail shelves as necessary
• Salon cleaning as determined by management.

Other:

• Learn the services provided by each stylist, their specialties, level of expertise, etc.
• Attend meetings as required.
• Ability to attend and complete all company education as required.
• Ability to work retail hours, including weekends, nights, holidays, and special events, as needed.
• Present and reinforce a professional appearance following the dress code standards.

WILLO PERKS / COMPENSATION:

• Opportunities for bonuses if salon retail goals are met
• Opportunities for advancement
• Health, dental, and vision
• Short Term Disability, Life Insurance, and 401K
• Product and service discounts
• Friends & family discount
• Paid sick days and holidays

Come work with an amazing team to share beauty, fashion, wellness, and experience The Willo Way.

Disclaimer:

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.