Guest Services Associate

Wilderness Resort; Northern (KY); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Amenities access

Employee benefits

Job summary

Wilderness Resort in Wisconsin Dells, Wisconsin is seeking a Guest Services Associate to join our fast-paced team. The role handles guest check-in, room assignments, payment processing, reservations, and checkout, with day, night and weekend availability.

This is a part- or full-time position with emphasis on superior guest service and accurate record-keeping. We offer a welcoming, family-owned environment with benefits and amenities access.

Qualifications

• Hospitality/customer service background preferred.
• Ability to handle payments and balance cash.
• Strong communication and interpersonal skills.

Responsibilities

• Register and assign rooms to guests and issue room keys.
• Verify guest credit card and payment method; obtain deposits as needed.
• Maintain records of room availability and guest accounts.
• Compute bills, collect payments, and make change.
• Post charges for rooms and services; balance cash drawers.
• Assist guests with special requests and directions within the hotel.

Skills

Customer service excellence

Cash handling

Communication

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team!

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Guest Services Associate

position is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest accounts, making and confirming reservations, and presenting statement to and collecting payments from departing guests. This is a part- or full-time position with day, night and weekend availability.

Essential duties and responsibilities include but are not limited to:

• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest's I.D.
• Keep records of room availability and guest accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their room.
• Review accounts and charges with guests during the checkout process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate department when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• All other duties as assigned by management.

*Wilderness Resort is an Equal Opportunity Employer*