Reservationist

Wilderness Resort; Baraboo, Northern (WI, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Wilderness Resort in Baraboo, Wisconsin is seeking a Reservationist to handle guest reservations by phone and advise on lodging options and rates. This full-time role requires night and weekend availability in a fast-paced setting.

Join our team to contribute to a welcoming guest experience and work with a family-owned resort that emphasizes guest satisfaction and employee well-being.

Qualifications

• Knowledge of Wilderness Resort properties, units, policies, and amenities.
• Strong phone etiquette and customer service skills.
• Ability to multitask across several software programs.

Responsibilities

• Obtain knowledge of Wilderness Resort properties, units, policies, and resort amenities.
• Communicate lodging options and rates to guests via telephone systems.
• Multi-task across multiple programs and screens.
• Modify lodging accommodations via reservations system and process credit card transactions.
• Maintain a calm, pleasant demeanor when communicating with guests and colleagues.
• All other duties as assigned by management.

Job description

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but our employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join on our team.

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily

The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

The Reservationist position is responsible for communicating with guests via phone and taking their hotel reservations.

This is a full-time position with night and weekend availability.

*This position is located in BARABOO, WI*

Essential duties and tasks of the position include but are not limited to:

• Obtain knowledge of all Wilderness Resort properties, units, policies, and resort amenities.
• Works via telephone software to communicate and suggest lodging options and rates for our guests.
• Ability to multi-task across several programs and computer screens.
• Prepares, alters, and modifies lodging accommodations via computerized reservations system, processes credit card transactions.
• Able to maintain a calm and pleasant demeanor while communicating with guests and colleagues.
• All other duties as assigned by management.

*Wilderness Resort is an Equal Opportunity Employer*