Guest Services Associate

Wilderness Resort; Wisconsin; Hybrid; USD 17,000 - 21,000; Part time

Job summary

Wilderness Resort in Wisconsin Dells, WI seeks a Guest Services Associate to warmly greet guests, register and assign rooms, issue keys, and handle payments. This role supports reservations, checkouts, and guest communications in a fast-paced resort setting.

We value dependable, enthusiastic team players who deliver exceptional service. This on-site position offers day, night, and weekend shifts with inclusive benefits and a family-oriented workplace culture.

Qualifications

• Previous guest services experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Greet and register guests; assign rooms and issue keys.
• Verify payment methods and process deposits as needed.
• Maintain accurate records of room availability and guest accounts.
• Process charges and balances at checkout; assist with reservations and inquiries.
• Coordinate with other departments to fulfill guest requests.

Skills

Guest services

Cash handling

Communication skills

Multi-tasking

Tools

POS system

Reservation software

Job description

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America

Job Description

Posted Friday, September 4, 2026 at 5:00 AM

Wilderness Resort in Wisconsin Dells, Wisconsin is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to not only our guests but out employees as well! We are a family-owned resort that takes pride in ensuring guest satisfaction as well as treating our employees like family. We strive for excellence within our resort and hope to create a long-lasting positive influence on the employees that join our team!

Join the Wilderness Family for a rewarding employment experience! #WeAreFamily
The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer service driven individuals to join our fast-paced team! Employees have access to great benefits, amenity usage, and so much more!

Guest Services Associateposition is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving message, keeping records of occupied rooms, and guest accounts, making and confirming reservations, and presenting statement to and collecting payments from departing guests.
This is a part- or full-time position with day, night and weekend availability.
Essential duties and responsibilities include but are not limited to:

• Ensure superior guest services as dictated in Guest Services training.
• Greet, register, and assign rooms to guests of hotel.
• Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain deposit and a copy of guest's I.D.
• Keep records of room availability and guest accounts manually or by using computers.
• Compute bills, collect payments, and make change for guests.
• Perform simple booking activities such as balancing cash accounts.
• Issue room keys and direct guests to their room.
• Review accounts and charges with guests during the checkout process.
• Post charges for rooms, food & beverage, and all other miscellaneous charges.
• Transmit and receive messages using telephone, cell phone, or radio.
• Contact appropriate department when guests have special requests, requirements, or needs.
• Responsible for cash banks.
• Communicate with guests and other managers in order to ensure coordination of hotel activities.
• All other duties as assigned by management.

*Wilderness Resort is an Equal Opportunity Employer*

Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America