Guest Experience Associate – Resort Front Desk

Wilderness Resort; Wisconsin; Hybrid; USD 17,000 - 21,000; Part time

Job summary

Wilderness Resort in Wisconsin Dells, WI seeks a Guest Services Associate to warmly greet guests, register and assign rooms, issue keys, and handle payments. This role supports reservations, checkouts, and guest communications in a fast-paced resort setting.

We value dependable, enthusiastic team players who deliver exceptional service. This on-site position offers day, night, and weekend shifts with inclusive benefits and a family-oriented workplace culture.

Qualifications

• Previous guest services experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Greet and register guests; assign rooms and issue keys.
• Verify payment methods and process deposits as needed.
• Maintain accurate records of room availability and guest accounts.
• Process charges and balances at checkout; assist with reservations and inquiries.
• Coordinate with other departments to fulfill guest requests.

Skills

Guest services

Cash handling

Communication skills

Multi-tasking

Tools

POS system

Reservation software

Job description

Wilderness Resort in Wisconsin Dells, WI seeks a Guest Services Associate to warmly greet guests, register and assign rooms, issue keys, and handle payments. This role supports reservations, checkouts, and guest communications in a fast-paced resort setting.

We value dependable, enthusiastic team players who deliver exceptional service. This on-site position offers day, night, and weekend shifts with inclusive benefits and a family-oriented workplace culture.